Question 1

How long does installation take?

Accepted Answer

The on-site install is typically 1–2 days. The total time from consult to commissioning depends on eATAP approval and the TNB inspection schedule. These are government-controlled, so we give you a firm programme with your itemised quote rather than a fixed promise.

Question 2

Do I need to do anything for Solar ATAP?

Accepted Answer

No. We submit eATAP in your name end-to-end. Zero paperwork on your side.

Question 3

What happens if a panel breaks?

Accepted Answer

30-year linear power output guarantee plus 12-year product warranty on Jinko Tiger Neo panels (Jinko OEM warranty). Workmanship cover terms: confirm with our team.

Question 4

Can I add a battery later?

Accepted Answer

Yes. Solis hybrid inverters are battery-ready, so pair with an LVTopsun stack anytime, or upgrade to a Swatten all-in-one cabinet that bundles inverter + battery in one unit.

Question 5

Tile vs metal vs flat-concrete roofs?

Accepted Answer

We work with all three. Antai mounting hardware adapts to clay, concrete, or metal seam.

Question 6

Will there be roof leaks?

Accepted Answer

Every penetration is sealed with weather-rated flashing by our installation team. Contractor public-liability and installation insurance details available on request.

Question 7

How much can I really save?

Accepted Answer

Typical Malaysian home with 8 kWp: TNB bill drops from ~RM 380/mo to RM 50–80/mo (varies with usage pattern and roof orientation).

Question 8

Do you service outside Johor?

Accepted Answer

Yes, we have active installs across Selangor (Puchong, Ecoworld). Broader service area on request.

Question 9

Bilingual support?

Accepted Answer

Yes: English, Bahasa Malaysia, and Mandarin handled by the team.

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